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Privacy Policy & Legal Disclaimer

At FrequencySync Therapy (FQST), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you share with us through our website, courses, certification programs, and communication channels. By accessing our website or using our services, you consent to the practices described in this policy.

1. Introduction:

Welcome to FrequenSync Therapy (FQST). We value your privacy and are committed to protecting your personal data with integrity and transparency. This document explains how we collect, use, store, and protect your information through our website, online courses, certification programs, digital tools, and communication channels. It also clarifies the non-medical nature of our system and your rights as a participant. By using our website or services, you acknowledge and agree to the practices described in this policy. 

2. Nature of Services (Non-Medical Use Disclaimer):

FrequenSync Therapy (FQST) is an educational and emotional training system designed to enhance self-awareness, emotional regulation, and cognitive adaptability. It is not a medical or clinical service and should not be used as a substitute for psychotherapy, psychiatric care, or medical treatment. FQST programs, AI-assisted tools, and certification modules are intended solely for:

  • Personal development
  • Psychoeducational learning
  • Emotional frequency training
  • Professional growth in mental health education

If you are experiencing severe anxiety, depression, or medical emergencies, please seek help from a licensed healthcare provider or contact local emergency services.

3. Information We Collect:

We collect personal and non-personal data to provide safe, effective, and high-quality educational experiences.

3.1 Personal Information:

We may collect:

  • Name, email address, contact details, and country of residence
  • Professional credentials (for certification or accreditation)
  • Payment information (processed securely through PCI-DSS– compliant third-party providers)
  • Voluntary psychological or behavioral self-assessment data submitted during training
  • Communication preferences, form responses, or mentorship interactions

3.2 Technical & Analytical Data:

  • IP address, device information, browser type
  • Usage logs such as session duration, module progress, and app interaction patterns
  • Aggregated learning analytics for research and performance improvement

3.3 Optional or Public Information:

  • Testimonials, creative submissions, discussion posts, or shared artwork
  • Voluntary participation in case studies or community projects (with explicit consent)

4. How We Use Your Information:

We use your data only for legitimate, clearly defined purposes, including:

  • Delivering and personalizing your learning experience
  • Verifying identity and certification eligibility
  • Maintaining accreditation and recordkeeping systems
  • Communicating program updates, newsletters, and resources
  • Improving the quality and safety of our platform
  • Conducting anonymized research to refine emotional frequency training methods
  • Complying with legal, accounting, and regulatory requirements

We do not sell, rent, or trade personal data to third parties.

5. Legal Basis for Processing:

FQST operates in compliance with major global privacy regulations:

  • GDPR (EU) – consent, contractual necessity, and legitimate interest
  • Australian Privacy Principles (APPs) – under the Privacy Act 1988 (Cth)
  • Hong Kong PDPO – Personal Data (Privacy) Ordinance
  • China PIPL – Personal Information Protection Law

Explicit consent is obtained for sensitive data, including any psychological or emotional self-assessments.

6. Data Security & Storage:

We implement strict technical and administrative safeguards to ensure the security of your data:

  • SSL/TLS encryption for all data transmissions
  • Storage on secure servers compliant with ISO 27001 standards
  • Limited access to authorized staff bound by confidentiality and ethics
  • Regular audits, encrypted backups, and disaster recovery measures

We retain data only for as long as necessary for:

  • Certification verification
  • Educational or business continuity
  • Legal and tax compliance

When no longer required, data is permanently deleted or anonymized.

7. Cross-Border Data Transfers:

As a global organization, we may store and process your data in servers located in Australia, Hong Kong, Singapore, or the European Union. All transfers follow internationally recognized safeguards, including Standard Contractual Clauses (SCCs), to ensure equivalent data protection.

8. Your Rights:

You may exercise the following rights at any time:

  • Access and obtain a copy of your data
  • Request corrections or deletions
  • Withdraw consent without affecting prior lawful processing
  • Restrict or object to processing
  • Request data portability (where legally applicable)

Contact our Data Protection Officer at info@frequensynctherapy.org to submit any request. We will respond within the required legal timeframe.

9. Use of Cookies & Analytics:

We use cookies and similar technologies to:

  • Maintain secure sessions
  • Optimize user experience
  • Analyze site and learning performance

You may disable cookies through your browser settings; however, this may limit functionality.

Aggregated analytics (e.g., Google Analytics, Meta Pixel) are processed anonymously in accordance with their respective privacy policies.

10. Data Sharing & Third-Party Processors:

We may share limited data with trusted service providers who assist in:

  • Payment processing
  • Learning management systems
  • Certification verification
  • Cloud hosting and analytics

All third parties must comply with this Privacy Policy and international privacy standards.

We do not share personal data with advertisers or unrelated entities.

11. Intellectual Property & Research Use:

All intellectual property, frameworks, and materials under FrequenSync Therapy (FQST) are owned by FrequenSync Global Pty Ltd. Any anonymized data collected through programs may be aggregated for academic or system-improvement research, ensuring no individual identification.

Users may not reproduce or distribute course materials without prior written consent.

12. Communications & Marketing:

By subscribing or registering for programs, you consent to receive educational updates, certification reminders, and news related to mental health innovation.

You may unsubscribe at any time by clicking the “unsubscribe” link or contacting us directly.

13. Children’s Privacy:

By subscribing or registering for programs, you consent to receive educational updates, certification reminders, and news related to mental health innovation.Our services are not intended for individuals under 16 years old. We do not knowingly collect data from minors without verified parental consent.

14. Educational Purpose and Limitation of Liability:

All FQST programs, courses, and AI tools are designed for educational and emotional training purposes only.

They are not designed to diagnose, treat, or cure mental disorders.

By using FQST services, you acknowledge:

  • Participation is voluntary and self-directed.
  • Exercises may evoke temporary emotional responses.
  • You are solely responsible for seeking medical or psychological care if needed.

FQST, its founders, trainers, and affiliates assume no medical duty of care and are not liable for any adverse effects arising from misuse or misunderstanding of the content.

15. Changes to This Policy:

We may update this Privacy Policy periodically to reflect regulatory or operational updates.

All revisions will be posted on our website with an updated “Last Modified” date.

16. Contact Us:

Please contact us info@frequensynctherapy.org for enrolment details